Help/FAQs

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: What are the rules of the community?

A: To view the rules of the community and the privacy policy, go to the Community Rules.

Q: What is my username/password?

A: Your username is the email address you used to create your profile.  If you have forgotten your password, a new link can be sent to you – go to the sign in page, click on “Can’t access your account”, and follow the instructions.

Q: How do I update my profile? Why should I update my profile?

A: To access your profile page, click on the down arrow next to the icon in the top left hand corner of the site, click on profile. Here you can update the various elements of your profile, for example adding in some educational information, job history, and membership of any professional associations. Adding information to your profile means that colleagues and peers can find you more easily. It also helps us to keep in touch with you, for example we may send you emails about events in your area. And knowing more about you will help us to keep improving the website and adding relevant content.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left hand section of the page. To access your profile page, click on the down arrow next to the icon in the top left hand corner of the site, click on profile.

Q: How do I control what information is visible in My Profile? Can I keep my membership private?  Can I block other members from seeing my contact information?

A: Navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: How will my data be used?

A: To view how Health Procurement Africa uses your data, go to the privacy policy.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the "Find a Colleague” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Organisation name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community Type or Name

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. Alternatively, if you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture. The information offered to you from a search may be restricted depending on the privacy settings that the person has set up on their own account.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?

A: Communities  are groups of individuals with a common interest, such as the type of work they do, or location. Communities provide an opportunity for members to participate in discussions and share resources.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities that you can request to join. Click on the community that you wish to join and simply click "Join," then choose an option for how you would like to be updated by email when someone posts in this community (Real Time, Daily Digest or No Email).  You will not see private, invitation-only communities in this list.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Discuss" > “Ask a new Question” or "Communities" > "Discussion" > "Post new Message". From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: Resources can be located in the main library of the site, and also in the library associated with each community discussion. If you know which library the resource might be located in, find the affiliated community via the All Communities page, click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: How do I upload a file?

A: When you start a discussion or reply to an existing discussion, you can upload a file to include in your post by clicking the "Attach" or "Upload file" button underneath the text field. Alternatively, navigate to the community you want to share the file with, select the "Library" tab, and click the "Create New Library Entry" button.

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are a way to organize and find learning content on the site by keyword. Tagged items are prioritized in the search results.